GDPR Privacy Policy

At Dubai Hub Ltd, we take the privacy and security of your personal data seriously. This General Data Protection Regulation (GDPR) Privacy Policy explains how we collect, use, store, and protect your personal information, and outlines your rights in relation to the data you provide to us. Our commitment to data protection is fundamental to how we operate and deliver services to our valued customers.

1. Information We Collect and the Purpose of Collection

In the course of delivering our services, we collect and process specific categories of personal data. Below is a detailed overview of the data we collect and how it is used:

• Customer Name: We collect your full name to create and manage your account, verify your identity, and personalize your service experience. This helps us deliver efficient customer service and maintain accurate records.
• Phone Number: Your phone number is used to communicate essential service-related updates, scheduling information, and customer support. We do not use this number for marketing or unsolicited contact.
• Email Address: Your email address is essential for account registration, communication, service notifications, and sending transactional information such as invoices and confirmations.
• Video Consultation Recordings: If you participate in a video consultation, recordings may be temporarily stored for up to 90 days for compliance, training, and quality assurance purposes. After this period, recordings are securely and permanently deleted.
• Payment Information: We do not store card numbers or sensitive payment credentials. All transactions are securely processed through our third-party payment provider, SumUp. We retain only non-sensitive data such as transaction amount and identifier, and only until the corresponding service has been fulfilled.
• Miscellaneous Service Information: We keep records of the services availed by each customer, along with invoices issued. This helps us provide continuity in service and meet our legal obligations for tax and accounting.
• Cookies and Sessions: Our website uses essential cookies and session storage strictly to maintain user authentication and account functionality. We do not use tracking, profiling, or third-party advertising cookies.

2. Lawful Basis for Data Processing

The processing of your personal data is based on one or more of the following legal grounds:

• Performance of a contract to which you are a party.
• Compliance with our legal obligations.
• Your explicit consent where applicable (e.g., for video consultations).
• Our legitimate interest in ensuring the effective delivery and improvement of our services.

3. Accessing Your Personal Data

You have the right to request a copy of the personal data we hold about you. To do so, please email us at info@dubaihub.uk using the same email address that was registered with us during your payment. This verification step ensures we can accurately identify your data, as we do not aggregate data by name or phone number.

4. Requesting Data Deletion

You have the right to request the deletion of your personal data at any time. To initiate this process, please send an email to info@dubaihub.uk from your registered email address used during your payment. Deletion requests will be processed during our business hours on working days.

While we aim to process deletion requests promptly, please note that in certain cases, data may need to be retained for a limited period to comply with regulatory requirements or for legal purposes, after which it will be securely and permanently deleted.

5. Data Retention and Security

We retain your data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. For example:

• Video consultation recordings are deleted after 90 days.
• Transaction-related data is retained until the service is completed.

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

6. Your Data Protection Rights

Under the GDPR, you have the right to:

• Access the data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data.
• Object to or restrict processing under certain circumstances.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at info@dubaihub.uk.

7. Third-Party Services

We use trusted third-party service providers such as SumUp for secure payment processing. These providers are GDPR-compliant and process data only on our instructions and in line with applicable data protection laws.

8. Changes to This Policy

We may update this GDPR Privacy Policy from time to time to reflect changes in our practices, legal obligations, or service enhancements. All changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

9. Data Stored in Browser

A Cookie policy notification is shown on the website which can be hidden by clicking the dismiss button beside it. Customer action on this button is stored locally in the browser.

10. Contact Information

If you have any questions, concerns, or requests regarding this GDPR policy or your personal data, please contact our Data Protection Officer at:

Email: info@dubaihub.uk
Company Name: Dubai Hub Ltd

Last updated: June 2025